Ronnie provided a very prompt response, with a very clear description of the options available and the varying associated costs. He kept us well informed during the process, and advised us of any other remedial work necessary, with pictures provided. The extra work necessary was carried out at agreed minimal cost. Ronnie and Matt worked very hard whilst they were here. Before leaving they made sure that we were happy with the work, and they tidied up extremely well on completion. Would happily recommend them to anyone.